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Customer Service with Sales Responsibilities Media

Customer Service with Sales Responsibilities

Full Time • Media

At Chimney Cricket, we’re not just sweeping chimneys—we’re raising the standard for home safety, craftsmanship, and customer care. With over 35 years of trusted service in the Media, PA community, we offer more than jobs—we offer careers with hands-on training, growth potential, and a team that feels like family. Whether you're just starting out or bringing years of experience, we’re looking for dependable, driven individuals who take pride in a job well done. Come work with your hands, solve real problems, and build a future in the hearth and chimney industry.

Responsive recruiter
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Training & development
Are you a people-person who enjoys helping homeowners and turning great conversations into results? At Chimney Cricket & Hometown Hearth, our Customer Service & Sales Representatives are the friendly first point of contact for customers looking for chimney and fireplace solutions. This role blends customer care with light sales responsibilities—you’ll help schedule appointments, recommend services, and contribute to a warm, helpful experience from the first call to the final follow-up.

What You’ll Do:

  • Answer phone calls, emails, and online inquiries with professionalism and warmth
  • Help customers schedule service appointments and answer general questions
  • Listen for opportunities to recommend additional services or upgrades
  • Book appointments and document details in our CRM (ServiceTitan)
  • Follow up with past customers to ensure satisfaction and encourage repeat business
  • Keep up-to-date on our products and services so you can offer confident, helpful guidance
  • Support showroom visitors in selecting the right fireplace or hearth product
What We’re Looking For:

  • 2+ years in a customer-facing role (office, retail, or call center)
  • Strong communication skills with a friendly, confident phone presence
  • Organized, proactive, and detail-oriented
  • Comfortable guiding conversations toward solutions—and sales
  • Previous experience with scheduling software or CRMs is a plus
  • Fireplace/chimney/hearth knowledge is great—but not required. We’ll train you!
Why Join Us:

  • Hourly wage + bonuses: Earn $ per booked appointment, plus monthly sales incentives
  • Full benefits after 90 days (health, dental, paid holidays)
  • Matching retirement plan after one year
  • Supportive, team-oriented culture with room to grow
  • Company-paid training and industry certifications
Our Core Values – RISE:
We live by four values:

  • Respect – Treat everyone with kindness, be on time, and build trust
  • Integrity – Do what you say, even when no one is watching
  • Safety – Prioritize safety for yourself, the team, and our customers
  • Excellence – Aim high, be resourceful, and keep learning
About Us:
Chimney Cricket & Hometown Hearth is a family-owned company serving the Media, PA area for over 35 years. We specialize in chimney service, fireplace installation, and cozy home upgrades. Customers love our expertise and reliability, and our team members enjoy a workplace that values growth, teamwork, and getting things done right.
Compensation: $20.00 - $22.00 per hour




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Forge Your Future at Chimney Cricket

Where Dirty Hands, Sharp Minds, and Good People Build Great Careers

 At Chimney Cricket, we believe your work should matter—and so should the people you work with. When you join our team, you’re not just taking a job; you’re building a skilled trade, solving real problems for homeowners, and making homes safer every day. We invest in your growth with paid training, certification support, and year-round work. You’ll join a close-knit crew that values professionalism, pride in craftsmanship, and a sense of humor along the way. Whether you're new to the field or ready to take your skills to the next level, you’ll find a career here that’s challenging, rewarding, and full of opportunity.