Chimney Cricket is a full-service chimney, fireplace, and hearth company serving homeowners throughout the greater Philadelphia region. We specialize in inspection, service, restoration, installation, and masonry repair.
We are looking for a highly organized Project Operations Coordinator (POC) to help keep projects moving efficiently from approval through completion. Once a project is approved, this role helps guide it through scheduling, material coordination, documentation, and customer communication. The POC works closely with the Operations Manager and field technicians to ensure projects are organized, prepared, and executed smoothly.
If you enjoy organization, problem solving, and managing multiple moving pieces, this role may be a great fit.
Responsibilities
Project Coordination
The Project Operations Coordinator helps ensure projects move forward efficiently after sales approval. This includes coordinating scheduling, confirming project readiness, and maintaining communication between the office, technicians, and customers.
- Manage project workflow from sales approval through completion
- Coordinate project scheduling (inc project readiness and deposit collection)
- Communicate project details/updates between sales, customers, and field teams
- Track project progress and identify potential coordination issues
- Verify materials lists and delivery times to support project staging
- Site visitation to ensure quality outcomes, customer satisfaction, and positive team morale
Project Administration
This role helps maintain accurate project documentation and ensures important operational details are organized and complete. Strong attention to detail helps support smooth project execution and billing.
- Review technician paperwork and job documentation
- Monitor technician timesheets related to projects
- Ensure project documentation is complete and organized
- Assist with project closeout and coordination with billing
Safety Program Coordination
Safety is one of Chimney Cricket’s core values. This role helps coordinate and maintain the company’s safety program by keeping documentation organized, supporting training efforts, and ensuring safety processes remain active across the team.
- Maintain company safety documentation and records, including incident reports and OSHA logs
- Coordinate safety meetings, training sessions, and toolbox talks
- Track technician safety certifications and training requirements
- Maintain safety documentation such as SDS binders and equipment records
- Assist with incident documentation and coordination with safety consultants when needed
This role supports the Operations Manager in maintaining a strong safety culture across the company.
Purchasing
This role helps ensure projects have the materials and equipment needed to move forward on schedule. Attention to detail and coordination with suppliers helps prevent delays and maintain organized purchasing records.
- Order materials, venting, equipment, and specialty components
- Coordinate with vendors and suppliers
- Track purchase orders and delivery timelines
- Verify order accuracy and maintain purchasing documentation
Warehouse Support
Because our projects involve specialized materials and equipment staging, this role may also assist with warehouse coordination when needed.
- Assist with receiving deliveries and checking materials
- Help maintain warehouse organization
- Assist with inventory tracking and reordering of common materials
- Verify materials lists to support project staging
What We’re Looking For
- Highly organized and detail oriented
- Strong and Positive communication and coordination skills
- Ability to manage multiple projects and priorities simultaneously
- A proactive problem solver who takes ownership of tasks
- Comfortable working in both office and warehouse environments
- Interest in workplace safety programs and operational compliance
Experience with project coordination, operations, logistics, construction, or service industries preferred
Our Core Values
-
RESPECT – We are prepared, on time, and treat people right.
-
INTEGRITY – We do what we say and own the outcome.
-
SAFETY – We protect people, property, and the reputation of our company.
-
EXCELLENCE – We pursue quality outcomes and continuous improvement.
